Aquafacial Device & Serum Frequently Asked Questions

OPENING THE BOX 

Where is the Power Cord located? 

The power cord is located within a white box on the side of the upper foam packaging that you see when you initially open the Aquafacial box. The top of the upper foam packaging also includes the measuring cup, a 2oz sample of Aquafacial Cleansing Serum and the extra tips. 

HOW TO 

Is the Aquafacial only for use on my face? 

The Aquafacial was designed for your face, neck and decollate, although it is safe for use on other parts of the body. 

How often should I use the Aquafacial and what setting should I select for optimal results? 

We recommend 2-3 times per week. When you are a new user, we also recommend starting with the lowest suction level and gradually working your way up with both uses per week and suction level to find the optimal balance for your routine and skin type. When powered on the Aquafacial is set to the lowest suction level. 

Tip: A higher suction level does not necessarily mean better results. Take your time and find out which one is your favorite. 

How long does it take to use the Aquafacial? 

The short answer is typically only a few minutes. The long answer is we have found users incorporate the Aquafacial into their routines in different ways, from 3-5 minutes after they get out of the shower to a 10 minute pampering as part of their weekly refresh ritual as well as many variants in between. We hope you try a few and let us know what you prefer. 

How much Aquafacial Cleansing Serum should I use and how long does a 16 oz bottle last? 

The answer to this question is really "it depends”. We have found a wide array to how fans of Aquafacial integrate it within their routine. With that said here are some general guidelines. We recommend starting with 15-25mL although it is common for some users that prefer a longer Aquafacial to use up to 50mL. We also recommend incorporating the Aquafacial into your routine 2-3 times per week. With these guidelines a 16oz bottle of Cleansing Serum will last 1-2 months.  

Should I wash my face before using the Aquafacial? 

To get the most out of your Aquafacial we recommend starting with a clean face and open pores. Before you use the Aquafacial, use your favorite facial wash or cleanser to remove makeup, dirt and grime. To open your pores you may, wash with warm water, use a steamer, or use the Aquafacial right after a warm shower. With your skin clean and your pores open you are ready for an Aquafacial. 

Should I moisturize after using the Aquafacial? 

Yes, although the Aquafacial Cleansing Serum is formulated to cleanse and hydrate the skin we recommend using your favorite moisturizer following the Aquafacial. For the ultimate experience, follow the Aquafacial with our Revitalizing Serum and then your favorite moisturizer.  

Tip: Always apply sunscreen (SPF 30+) as the last step in your morning skincare routine. 

Is it typical if I see redness immediately after use? 

Yes, this is typical and indicates the Aquafacial is working. This redness will begin to subside quickly with your skin returning to its natural color in a matter of minutes. Beyond deep cleaning your pores, Aquafacial’s suction stimulates facial muscles and increases blood circulation which help your skin look smoother, brighter, more rejuvenated and may temporarily show as skin redness. 

CLEANING 

How do I clean my Aquafacial? 

For best results, after each use, when the Serum Jar is empty, add 25-50mL of warm water to the Measuring Cup. Turn on the Aquafacial and set it to high. Place the Tip in the bottom of the Measuring Cup and hold the Wand in place until the Measuring Cup is empty. Discard the contents of the Junk Jar and wipe it clean. Dry the inside of the Serum Jar and wipe the outside of the Aquafacial of any Cleansing Serum that may have splashed on it during use. 

TROUBLESHOOTING 

How do I remove the Serum Cap? 

To remove the Serum Cap lift it straight up from the Hub. The Serum Cap does not screw in place, so you do not need to twist it when removing it. Please note the white plastic ring at the top of the hub is not part of the Serum Cap, the Serum Cap itself is clear. 

Tip: The Serum Cap is held in place with a rubber O-ring which occasionally causes the Serum Cap to be a bit stubborn to remove. After several uses it will become easier to install and remove. 

The suction is not working, what do I do? 

For suction to operate properly the Junk Jar must be tightly secured.  

Remove the Junk Jar and confirm the flat rubber seal is seated against the bottom of the Hub. Reinstall the Junk Jar and make sure it is tightly secured. Confirm the Wand Hose is free from twists and tangles. Turn on the Aquafacial and check for suction.  

After trying the above steps if suction is still not working, please contact us at info@clncompany.com. 

I’m getting suction but no serum, what do I do? 

At the beginning of each use users should “prime” the system. This can be done by placing the Tip on your thumb or the back of your hand for a few seconds, releasing the Tip and repeating these steps a few times. Once you see the serum on your hand the system is primed and ready to use. 

PURCHASING AND SHIPPING 

Where can I purchase Clean Face Company products? 

Aquafacial and Clean Face Company products are only sold directly from www.cleanfacecompany.com. Products sold through other websites or dealers, while looking simiular to Aquafacial are not the same device, and typically do not come with a 30 day money back guarantee, or 1 year warranty. 

When can I expect my order to arrive? 

We currently ship from California on business days within 24 hours of your order placement at which point you will receive a tracking email. Orders typically arrive within 3-5 days. 

Does CFC ship internationally? 

Clean Face Company ships to all 50 states, Puerto Rico, Canada and Mexico. 

How do I initiate a return? 

Email us at info@clncompany.com. In the subject line of the email include “RETURN; [model number]”. Our complete Return Policy can be found here: https://www.cleanfacecompany.com/pages/return-policy 

CONNECT 

What is the best way to connect with Clean Face Company? 

The best way to reach us is via email at info@clncompany.com. We can also be reached via Facebook and Instagram.