Aquafacial Device & Serum Frequently Asked Questions

What is the Aquafacial cleanse?

The Aquafacial is a complete facial cleanse that includes the Aquafacial device with three custom tips and the AquaFacial Cleansing Serum. The Aquafacial device uses vacuum suction to remove dead and dull skin while increasing blood circulation and muscle stimulation. The AquaFacial Cleansing Serum offers an optimized combination of hyaluronic acid, glycolic acid, and peptides for power-boosting hydration, exfoliation, skin toning, and brightening. 

How does the Aquafacial work?

The Aquafacial device uses a combination of vacuum suction and the Aquafacial Cleansing Serum to remove dead and dull skin, increase skin absorption, and revitalize your glow. The Revitalizing Serum enables a dual approach to cleaning. It removes oils, blackheads, and grease while replenishing the essential nutrients needed for optimal skin function.

How will my skin benefit from using the Aquafacial device?

Skin feels clean, hydrating, and rejuvenating. The device can be used anywhere and anytime. It is professional-quality cleansing for soft, clear, radiant skin on the go!

The suction is not working, What do I do?

Make sure that the device is turned on and it is plugged into the outlet. 

Ensure that the Junk Jar is securely screwed and airtight sealed into the Hub for proper device suction. Then rotate the Hub to the vertical position.

An airtight seal between your skin and the Wand Tip is required for the serum to flow. Therefore, upon initial use and if necessary, place your thumb over the Wand Tip until you begin to feel the serum flow.

After you finish troubleshooting and the suction is still not working, please contact us for the proper course of action.

Can I use the Aquafacial device to treat my whole body or only my face?

We recommend using the Aquafacial device on your face, neck and decollate.

How soon will I see skin improvement?

Immediately.

Used consistently, the Aquafacial delivers both instantly visible results and long-term benefits.

Is it normal if I see redness after use?

Yes, it is normal.  

One of the benefits of suction is some skin redness that goes away soon after the cleansing. The redness tells us that the suction from the device is doing its job by creating blood circulation to the necessary layers of the skin.

I am a beginner. What do you suggest I use the first time I use the Aquafacial device?

When initially using the Aquafacial device, start on the lowest suction level and gradually increase over multiple uses to find your optimal setting. 

How often should I use the Aquafacial device for optimal results?

The general recommendation is 2-3 times a week for ongoing maintenance and as often as desired. If you have sensitive skin, you will want to use a lower setting and use it less often.

How do I choose the settings?

Select your desired suction level using the "Decrease Suction" and "Increase Suction" buttons on the top of the device. 

A word of caution: a higher suction power level doesn't mean better results. The suction is used to vacuum death cells and grease off the skin and stimulate blood circulation and muscle stimulation.

How do I know what tip is right for my face?

Gentle Cleansing Tip - Use this tip to clean large face areas, such as the forehead, cheeks, and neck. 

Pro Cleansing Tip - For a deeper clean to target skin impurities or blackheads. Suggested use as needed or 2-3 times per week. 

Fine Tip - For those smaller or hard-to-reach areas of the face such as around the eyes, nose, or mouth.